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Internet of Empathy

Our "high striker" tests the strength of opinions

Every action has a reaction... or does it? If a tree falls in the wood, and no-one is there to hear it, does it make a sound? If your customers express some emotion when you are not listening, can you even care, let alone respond appropriately?

Our demo shows how you can combine machine learning, citizen integration, and the Internet of Things (IoT) to illuminate the tone of your customers' communications. Literally - just watch it light up!

Think of it like a fairground "high striker" game where you try to ring a bell. But instead of testing the strength of people's muscles, it tests the strength of their opinions.

See if you can win a prize by maxing out the Happy-O-Meter (technical term) with our Internet of Empathy game.

When you provide some input, via a form or email, IBM App Connect detects that event, sends the words to IBM Watson to score with Tone Analyzer and Natural Language Understanding, converts the score to a colour, and sends a display command via IBM Watson IoT. Angry results get a red light, but joy gets a green light.

We hope you'll be green with delight when you see how App Connect makes the workflow easy.

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IBM UK Lab Campus, Hursley,
Winchester, Hampshire,
SO21 2JN
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